FAQ

How do I place an order on your site?

To complete a purchase, follow these steps:

1. Finish adding all desired products to your digital shopping bag.

2. Select your preferred payment path: directly through our web portal or via PayPal.

   • To check out directly through our site, select the green "Checkout" option.

   • To check out using PayPal, click the PayPal express button.

3. You will be routed to our customer details screen. Please provide your email address, full name, and destination shipping address.

4. If you hold a promotional voucher, type it into the "Discount" box on the upper right and select "Apply" to recalculate your balance.

5. Click "Continue to shipping method" to proceed. Verify that your delivery address is accurate (especially if different from your billing details), then click "Continue to payment method".

6. Enter your payment details. You may select the option indicating that your billing address matches your shipping location.

7. Click "Complete order" to submit. You will view an instant confirmation summary on-screen, and a copy will be dispatched to your email.

If you encounter technical issues during checkout, contact our support team at service@LuluuDew.com.

What should I do if an item is missing or an incorrect product arrives?

If your package arrives with missing items or incorrect merchandise, reach out to service@LuluuDew.com. Please state your order number and attach photo verification (file size under 1 MB). We will immediately ship the correct item to you free of charge. You do not need to return the mis-sent item—you may keep it as our complimentary gift!

How can I verify that my purchase was submitted successfully?

Once processed, an automated notification email containing your order reference number and purchase summary will be sent to your inbox.

Can I modify the items in my order after placing it?

Item adjustments are accepted until 11:00 PM (PDT, UTC-7) on the day the order is submitted. Send your request promptly to service@LuluuDew.com.

How do I add products to my shopping bag?

Navigate to your desired product page, select your preferred specifications, and click "Add to Cart". You will be directed to your shopping bag summary. Enter your desired quantity in the "Quantity:" box beside the item image. You can then continue browsing or proceed to checkout.

How do I inspect the contents of my shopping cart?

Click the shopping cart icon located at the top of the webpage. Here, you can modify item quantities or click "Remove" beside any item listing to delete it from your bag.

How do I delete items from my shopping cart?

Select the "Cart" icon in the upper right corner of the page. Find the specific item you wish to discard, then click the "Remove" button to clear the item and update your cart total.

How do I change the quantity of an item in my cart?

Click the "Cart" icon at the top right of your screen. Adjust the value in the "Quantity" field for the relevant item. Your total purchase cost will automatically recalculate.

Which web browsers are recommended for optimal browsing?

We recommend Google Chrome, Safari, Firefox, or Internet Explorer.

What payment options are accepted?

We accept primary credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I pay using PayPal?

After adding items to your cart, select the PayPal option at checkout. You will be redirected to PayPal's secure portal to authorize your transaction seamlessly.

How do I redeem a promotional or discount code?

1. Choose your items and proceed by clicking the green "Checkout" button.

2. Enter your required customer details on the information page.

3. Locate the "Discount" box in the upper right quadrant of the screen.

4. Input your voucher code and click "Apply". Ensure the adjusted total is reflected in the price summary before finalizing payment.

What is your policy regarding returns and exchanges?

Please consult our Return Policy page for comprehensive guidelines. Our support channel operates 24/7, and we respond to inquiries promptly.

How do I initiate a return?

Send an inquiry to service@LuluuDew.com to receive instructions from our customer service team.

What are your order cancellation terms?

Cancellations are accepted until 11:00 PM (PDT, UTC-7) on the calendar day the order was made. After this cutoff, orders enter fulfillment and cannot be canceled. Submit cancellation requests to service@LuluuDew.com.

Is shopping on your website secure?

Yes. Transmitted order data and credit card details are protected using industry-standard SSL (Secure Sockets Layer) encryption technology.

Is it safe to submit credit card details on your platform?

Transactions are processed through encrypted payment gateways utilizing advanced AES-256 standards, ensuring your financial information remains fully protected.

How is my personal data managed?

Your personal information remains confidential. We do not sell, trade, or rent personal customer data to external parties without your permission, except as required by law.