Shipping Conditions

When will my parcel be delivered?

Orders are processed and dispatched from our logistics center within 5 business days following payment confirmation. Standard transit time ranges between 10 and 20 business days post-dispatch, depending on destination region and carrier schedules. Please note that delivery timelines may be extended due to local customs inspections, clearance protocols, or unexpected transit disruptions on the part of the shipping carrier.

How can I track my shipment?

Once your order leaves our facility, a tracking reference will be sent via your dispatch notification email. You can monitor your shipment's status directly through the tracking portal at www.17track.net.

What is the delivery fee?

We offer a flat-rate shipping fee of $5.99 USD applied to all worldwide orders.

Which international destinations do you serve?

We provide global shipping services. In the event that our logistics partners are unable to serve your specific region, we will reach out promptly to resolve or cancel your order. For inquiries regarding supported shipping destinations, please reach out to service@LuluuDew.com.

Can I modify my shipping destination after placing an order?

Delivery address updates can only be processed if requested prior to 11:00 PM (PDT, UTC-7) on the exact day your order is submitted. Please submit any modification requests to service@LuluuDew.com.

Can my delivery address differ from my credit card billing address?

Yes, you may specify a shipping destination that differs from your payment card billing address.

What are your dispatch operating days?

Dispatches occur on standard business days, excluding recognized public holidays. Orders placed over the weekend (Saturday or Sunday) are queued for fulfillment and dispatched on the following Monday.