Privacy Notice

Welcome to Luluudew.com, operated by CallFay Tech Limited (the "Company", "we", "us", or "our"). We are dedicated to providing a safe, enjoyable, and seamless online shopping experience alongside top-tier customer service. Safeguarding the confidentiality and security of your personal information is a core component of this commitment.

This Privacy Notice details the categories of personal data collected through our digital store (the "Site") and associated services (collectively, the "Services"). It also explains how CallFay Tech Limited utilizes, processes, and discloses your data, as well as your available rights regarding its management.

By interacting with or purchasing through our Services, you consent to the handling of your information as outlined herein, including cross-border transfers and storage across servers in the United States, Canada, and Hong Kong, and acknowledge our Terms of Service. If you do not agree with these terms, please refrain from accessing or utilizing our Platform.

Q: What categories of information does the Company collect?

A: We gather details from and about you via several touchpoints:

  • Direct Customer Interactions: We collect details provided during your transactions and engagements with our Site. This occurs when you make a purchase, register for email updates or promotional catalogs, enter contests or giveaways, write product reviews, complete customer surveys, send gifts, or reach out to our support team. When placing an order, we may also request billing and payment details.

  • Third-Party Referrals: If you send products, digital gift codes, or communications to others through our Services, we collect recipient details such as name, contact number, email address, and delivery location.

  • Automated Data Collection: We and our operational partners utilize cookies, web beacons, tracking pixels, server logs, and JavaScript to automatically gather non-personal analytics. This includes information such as your device model, browser configuration, operating system, IP address, device identifiers, referring URLs, page interaction metrics, session duration, clickstream paths, and email interaction data (e.g., opens or clicks). Linking this operational data with your personal information allows us to optimize site performance, remember personal preferences, deliver tailored content, and refine our advertising campaigns.

  • External Third-Party Sources: We may supplement our records with data obtained from external sources to verify address accuracy or update demographic records, as well as information shared when you link your account through third-party platforms (such as social networks) subject to your privacy settings on those platforms.

  • Information Aggregation: We may combine data collected across multiple devices or touchpoints with information obtained from other offline and online third-party sources.

  • Third-Party Analytics & Ad Technologies: We collaborate with third-party analytics and advertising networks to evaluate platform usage, monitor marketing effectiveness, and display customized ads across the web. These vendors use cookies, pixel tags, log files, and Flash cookies to collect non-personal interaction data, which may be combined with information gathered from other platforms. We do not exercise direct control over these third-party tracking mechanisms.

Q: What choices do I have regarding tracking technologies?

A: Certain essential features on our Site require active cookies. By using our Platform, you acknowledge and authorize cookie deployment. Below is a breakdown of the four cookie classifications used:

  • Strictly Necessary Cookies: Fundamental for navigation and feature access (e.g., maintaining shopping cart items and managing user authentication).

  • Performance Cookies: Collect aggregated, anonymous statistical data on user traffic patterns and error logs to help us enhance site functionality.

  • Functionality Cookies: Retain your personal preferences (such as selected region, language, or currency) for an improved browsing experience.

  • Targeting/Advertising Cookies: Track user interests to display relevant advertisements and evaluate promotional campaign efficiency.

Our platforms may not respond to browser "Do Not Track" (DNT) signals. To manage your preferences for targeted marketing and third-party advertising cookies, you may visit the following resources:

We may also deploy Local Shared Objects (Flash cookies) to personalize video preferences or interactive features. To manage Flash cookie storage settings, visit the Adobe Flash Player Settings Manager. Disabling these technologies may limit access to specific Site capabilities.

Q: How does the Company utilize collected personal data?

A: CallFay Tech Limited uses your information for the following business purposes:

  • Processing, fulfilling, delivering, tracking, and managing customer orders, payments, returns, and exchanges;

  • Enhancing platform features and personalizing return visits;

  • Distributing newsletters, catalogs, promotional announcements, and marketing updates;

  • Delivering customized product recommendations and targeted ads via email, SMS, or third-party platforms;

  • Conducting analytical research, internal business reporting, and operational improvements;

  • Safeguarding platform integrity, detecting and preventing fraud, unauthorized activity, or security vulnerabilities;

  • Responding to customer inquiries and providing technical support;

  • Serving any other purpose explicitly communicated to you at the time of data collection.

Q: Under what circumstances is my information shared with third parties?

A: Personal data may be shared as follows:

  • Corporate Affiliates: Among current or future entities within the CallFay Tech Limited corporate structure.

  • Co-Marketing & Promotional Partners: When participating in joint promotions, sweepstakes, or loyalty programs hosted alongside third-party brand partners.

  • Selected Commercial Partners: With vetted third parties whose product or service offerings align with your preferences.

  • Legal Compliance & Security: To comply with court orders, subpoenas, statutory requirements, or governmental requests, or to enforce our site policies, reduce credit risk, prevent fraud, and protect the rights, property, and safety of our business and users.

  • Corporate Asset Transfers: In the event of a merger, acquisition, corporate restructuring, asset sale, or insolvency proceeding, customer databases may be transferred as a business asset to the acquiring entity.

  • Third-Party Service Providers: With operational vendors who assist with payment processing, logistics fulfillment, data hosting, email distribution, and customer support.

  • Aggregated & Anonymized Analytics: Disclosing non-identifiable statistical data to business partners and analytical service providers for lawful research and reporting.

  • SMS & Mobile Notifications (Where Applicable): When you opt into text alerts at checkout or via subscription forms, we process your phone number to send order status updates, abandoned cart reminders, and promotional messages. Data passed to SMS dispatch operators is strictly utilized for message delivery and performance tracking. You can opt out at any time by replying "STOP" to any text message or emailing service@LuluuDew.com.

Q: How can I view, update, or erase my personal records?

A: You can request access to, or corrections of, your personal information by contacting us at service@LuluuDew.com. Subject to applicable privacy laws, you may also request the deletion or restriction of your personal data, provided retention is not required by legal, accounting, or audit obligations.

Q: How can I manage communication preferences and opt out?

A: You may unsubscribe from marketing communications at any time:

  • Promotional Emails: Click the "Unsubscribe" link located at the footer of any marketing email, or adjust your settings within your account profile.

  • Physical Direct Mail: Contact our support team via email to be removed from physical postal catalog distributions.

  • General Enquiries: Email your preference request to service@LuluuDew.com.

Q: What are California Privacy Rights?

A: Pursuant to California regulations, residents may request a notice detailing third-party disclosures of personal data for direct marketing purposes once per calendar year. To submit a request, email service@LuluuDew.com with the subject line "Attn: California Privacy". Please allow up to 30 days for processing.

Q: What is our policy regarding children’s privacy?

A: Our Services are designed for adult users (aged 18 and older) and are not directed at minors under thirteen (13) years of age. We do not knowingly collect personal data from children under 13. If we discover that a minor under 13 has provided personal details, we will promptly remove that information from our active databases.

Q: What security measures are implemented?

A: We deploy physical, administrative, and technological safeguards designed to protect customer data. Sensitive inputs (such as credit card numbers) are encrypted during transit using Secure Socket Layer (SSL) technology. While we employ rigorous security precautions, no digital transmission or electronic storage method can be guaranteed to be completely secure.

Q: What about links to external websites?

A: Our Platform may contain links to third-party websites operating independently of CallFay Tech Limited. These sites enforce their own privacy practices and cookie policies. We bear no responsibility for the content, privacy policies, or data security of third-party platforms.

Q: Where is data stored and for how long is it retained?

A: Your personal data may be stored, processed, and accessed in the United States, Canada, or Hong Kong, where data protection laws may differ from those in your local jurisdiction. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, comply with legal requirements, or enforce our agreements. Once no longer required, data is securely erased or anonymized.

Q: How are international data transfers managed?

A: Our electronic processing facilities are hosted in international data hubs (including the United States, Canada, and Hong Kong). Regardless of your country of residence, accessing our Services constitutes your explicit agreement to the transfer, processing, and storage of your information within these locations pursuant to this Privacy Notice.

Q: How are changes to this policy communicated?

A: Any updates or revisions to this Privacy Notice will be posted directly on this page. Continued interaction with our Site following the publication of changes signifies acceptance of the updated policy terms.

Q: Who can I contact for questions, concerns, or complaints?

A: For privacy inquiries, data access requests, or complaints, please reach out to our privacy compliance team via email at service@LuluuDew.com.

We are committed to resolving data privacy concerns amicably. If you feel your inquiry has not been adequately addressed, you maintain the right to contact relevant supervisory bodies or regulatory entities, such as the U.S. Federal Trade Commission (FTC) at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.